Updating a Database on your Network

If you are using the NEM-Review Updater to download or update a database located on a different computer on your network, you may need to take some additional steps to set up the Updater.

The NEM-Review v6 Updater runs as a Windows service (not an application like the Client, or NEM-Review 5). By default the Updater service will run under the Local System account, not your personal user account. The Local System account will typically not have access to network drives, so the Updater will not have access to these either.

As a result, if you try to download a database to a different computer on your network, the download may get stuck at 0%, or an exception may be thrown. If you try to connect to an existing database on a different computer, the Updater will keep returning to the "Configure Database Connection" screen.

How to Fix it

This can be fixed by changing the NEM-Review Updater service to run under a Windows account that has access to the network drives (such as your user account).

  1. Close the NEM-Review Updater application
  2. On the computer with the Updater, open the services console:
    • Go to Start > Run. In the box that appears type "services.msc" and click OK
    • or
    • Go to the Control Panel > Administrative Tools > Services
  3. In the services console, find the NEM-Review Updater service, right click it and select Properties
  4. In the properties window, go to the Log on tab. Select the option button labelled This account and enter the username and password of the account that has access to the network drive
  5. Click OK
    • If an error message appears, double check your username and password. If you are unsure about your username, click Browse, click Advanced and use the search function to locate your username
    • If you continue to receive error messages, consult your tech support to find out which username and password you should use
  6. In the services console, right click the NEM-Review Updater services and select Restart
  7. Open the NEM-Review Updater and follow the screens to set up your database
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